Terms of Service

June 28, 2026.

These Terms of Service (the "Terms") are a binding agreement between you ("you" or "Customer") and Maid n' Dallas ("Maid n' Dallas," "we," "us," or "our"). They govern your use of our website, booking flow, and customer portal (together, the "Site") and the cleaning services we provide (the "Services"). By booking a cleaning, creating an account, or otherwise using the Site or Services, you acknowledge that you have read, understood, and agree to these Terms, together with our Privacy Policy, SMS Terms, and Gift Card Terms, each incorporated by reference. If you do not agree, do not use the Site or Services.

You must be at least 18 years old and able to enter into a binding contract to book Services or create an account. By using the Site or Services, you represent that you meet these requirements, that the information you provide is accurate and complete, and that you are the owner or authorized occupant of the property to be cleaned or are otherwise authorized to request the Services and to permit our team to enter the property. If you book on behalf of another person, household, business, or property owner, you represent that you are authorized to bind that party to these Terms.

We provide residential and commercial cleaning services in and around Dallas, Texas. Services include recurring cleaning, one-time cleaning, deep cleaning, move-in and move-out cleaning, post-renovation cleaning, and selected add-ons offered through the booking flow. The Services are performed by our employees and by vetted independent cleaning professionals working on our behalf (together, our "team"). We assign, reassign, and substitute team members in our discretion based on availability, and we do not guarantee that a specific individual will perform any given appointment, although we accommodate preferred-cleaner requests for recurring visits when scheduling allows.

We maintain a commercial bond and commercial general liability insurance for our cleaning operations, and certificates of insurance are available on request. We do not hold a state contractor's license, as residential and commercial housekeeping services do not require one under Texas law.

The exact scope of each appointment is based on the service type, add-ons, property details, appointment notes, and any access or condition information you provide at booking. For safety and practical reasons, the Services do not include, and our team will not perform, the following unless separately agreed in writing:

• Cleaning of animal or human waste, blood or other bodily fluids, pest or insect infestations, mold or mildew remediation, biohazardous or hazardous materials, needles, or drug paraphernalia.
• Work that requires climbing higher than a two-step stool, exterior or high-window cleaning, roofs, or work performed at unsafe heights.
• Lifting, moving, or cleaning under or behind heavy furniture or appliances, or any item we reasonably judge to be too heavy or fragile to move safely.
• Cleaning in conditions involving hoarding, severe clutter, active construction, infestation, sewage, flooding, or any condition that presents a health or safety risk to our team.

If the actual condition, size, or contents of the property differ materially from what you described at booking, or if added tasks are requested on-site, we may adjust the scope, time, or price, or decline the affected work. We will communicate any material change before performing it whenever practical.

You book Services through the Site or by contacting us directly. A booking is a request until we accept it and reserve a team for your appointment window, at which point it is confirmed. We may decline, reschedule, or cancel a booking when we cannot safely or reasonably perform the Service, when access or condition information is materially inaccurate, when payment cannot be authorized, or when scheduling does not allow. Appointment times are estimates; arrival windows may shift due to prior appointments, traffic, weather, or staffing.

You are responsible for providing safe and reliable access to the property at the scheduled time. If you provide a door code, lockbox, key, garage code, gate code, concierge or front-desk instruction, or similar access method, you authorize us to use it to enter and service the property, and you represent that you are permitted to grant that access. We store access details inside your booking record and limit them to the team and authorized staff who need them.

If the property has a security or alarm system, you are responsible for disarming it or providing accurate, current arming and disarming instructions and any codes needed. We are not responsible for false-alarm charges, monitoring or response fees, or penalties that result from inaccurate, incomplete, or undisclosed alarm information. We are not responsible for re-keying locks, and we recommend you change or deactivate any shared code or retrieve any shared key if you discontinue Services.

To help us complete your cleaning safely and on time, you agree to:

• Provide accurate contact information, service address, property size, selected service, add-ons, pet information, entry and alarm instructions, and any special conditions or concerns.
• Ensure safe access at the scheduled appointment time, with running water, working electricity, reasonable temperature control, and safe working conditions available.
• Secure valuables, cash, jewelry, firearms, fragile or irreplaceable items, collectibles, medications, and private documents before the visit.
• Disclose known hazards, unstable or improperly mounted fixtures, water damage, mold, infestations, surveillance devices, or other conditions that could affect the safety of our team or the scope of the cleaning.
• Confirm or update booking details promptly when notified of changes, and treat our team with courtesy and respect.

In providing the Services, we agree to:

• Perform the Services with reasonable care and skill, consistent with the scope of your booked service and any add-ons.
• Arrive within the scheduled appointment window and notify you of meaningful changes to timing when we reasonably can.
• Maintain the bonding and commercial general liability insurance we advertise, with certificates available on request.
• Stand behind our work through the satisfaction guarantee described below.
• Handle your personal information as described in our Privacy Policy.

Online pricing is calculated based on the property details and options you enter, and is an estimate based on that information. Our base price and any applicable travel service charge are displayed before you confirm a booking. Final pricing may be adjusted if the actual property condition, size, add-ons, access needs, or travel distance differ materially from the information you provided. We will communicate any adjustment before or at the time of service whenever practical.

A travel service charge applies only for appointments located beyond our primary Dallas service area, currently set at 20 driving miles from our service hub. The charge is $0.75 per mile in excess of 20 miles, applied for both the outbound and return trip. The estimated travel charge, if any, is displayed in your booking receipt before confirmation.

Payment is by credit or debit card, processed by our payment processor, Stripe. We do not store your full card number on our servers. By providing a card, you authorize us to place a hold or authorization at booking and to charge the card for the Service, add-ons, travel charge, applicable taxes, gratuity you elect to add, and any fees described in these Terms once the Service is complete or as otherwise stated at booking. Tips are optional and appreciated. Applicable Texas state and local sales and use taxes will be added where required by law.

Past-due amounts may be subject to a late fee, interest at the highest rate permitted by law, and reasonable costs of collection, including attorneys' fees. A returned, reversed, or failed payment may incur a processing fee where permitted by law. If you believe a charge is incorrect, you agree to contact us first so we can resolve it; initiating a chargeback or payment dispute without first contacting us is a breach of these Terms, and we may suspend Services and recover the disputed amount and related costs. We reserve the right to require prepayment or a deposit for large jobs or for bookings with a history of late cancellations, chargebacks, or non-payment.

If you select a recurring service (for example, weekly, biweekly, or monthly), you enroll in an ongoing plan that continues at the selected frequency until you cancel it. Any recurring or frequency discount is conditioned on maintaining the selected frequency. By enrolling, you authorize us to keep your payment method on file and to charge it for each completed visit at the then-current rate for your plan.

You may skip, reschedule, or cancel upcoming recurring visits subject to the cancellation and rescheduling terms below. If you repeatedly skip visits or reduce your frequency, we may reprice the affected visits at the applicable one-time or lower-frequency rate and adjust or remove the frequency discount. We may change recurring pricing on reasonable advance notice; your continued use of the plan after the effective date constitutes acceptance of the new pricing.

• Cancel at least 24 hours before the appointment start time to avoid a short-notice fee.
• Cancellations made less than 24 hours before the appointment may incur a $35 fee to offset the cost of reserving the team.
• Reschedules are usually free when availability allows. If a reschedule request comes too late for us to refill the reserved appointment time, we will tell you before applying any fee.
• If our team arrives and cannot access the property, cannot safely work, or utilities are unavailable, the appointment may be treated as a late cancellation and the short-notice fee may apply.
• We may reschedule or cancel an appointment due to severe weather, staff emergencies, safety concerns, road conditions, or other events outside our reasonable control. We will contact you as promptly as possible and reschedule at no charge.

If an area we cleaned does not meet our standard, contact us within 24 hours of service completion with a description of the concern. We will review the issue and, when the concern falls within the original scope of the booking, return to re-clean the affected area at no additional charge. A re-clean of the affected area is our commitment and your exclusive remedy under this guarantee. The guarantee applies only to the areas and tasks included in your booked service, requires that the property be in substantially the same condition as at the time of service and that our team be granted access to re-clean, and does not cover areas excluded from the service scope, conditions outside the booked service, or changes or damage occurring after our visit.

Report any damage or breakage concern within 24 hours of service by contacting us at wendy@maidndallas.com or (214) 235-5106. To investigate a claim, we may ask for reasonable documentation, including photographs and proof of value, and an opportunity to inspect the item before any repair, replacement, or disposal. At our option, we may repair the item, arrange replacement, or reimburse its documented value; this is your exclusive remedy for property damage.

We are not responsible for damage to items that were pre-existing, improperly secured, mounted, or installed, inherently fragile, unstable, excessively worn, or caused by products, instructions, or access conditions you provided, nor for normal wear that ordinary cleaning may reveal. Our liability for any single incident of damage caused by our team is limited to the lesser of the documented fair market value of the damaged item or the cost of the service appointment in which the damage occurred, except where applicable law requires otherwise, and is further subject to the Limitation of Liability section below.

We are pet friendly. Please secure pets that may bite, scratch, escape, or interfere with work before our arrival. We reserve the right to decline, pause, or exit a Service if conditions present a safety risk to our team, including aggressive animals, undisclosed hazardous materials, threatening or harassing behavior, or unsafe premises, and an appointment ended for these reasons may be treated as a late cancellation.

We invest substantial time and cost to recruit, screen, train, and insure our team. While you receive Services and for 12 months after your last appointment, you agree not to directly or indirectly solicit, hire, engage, or contract with any member of our team who provided Services to you or to whom you were introduced through us, whether for cleaning or other household work, except through Maid n' Dallas.

If you hire, engage, or contract with a current or recent member of our team outside of Maid n' Dallas in violation of this section, you agree to pay a staffing placement fee of $10,000 per person as liquidated damages. You and we agree that, at the time of this agreement, the harm caused by such a breach is difficult to estimate and that this amount is a reasonable forecast of the combined cost we would incur to recruit, screen, background-check, train, onboard, supervise, bond, and insure a replacement, together with the value of the diverted customer relationship and the future revenue we would lose. This amount is intended as compensation, not as a penalty. If a court or arbitrator finds this amount unenforceable as written, you agree to pay instead the maximum amount permitted by law, or our actual damages plus the costs of enforcement (including reasonable attorneys' fees), whichever is greater. This section does not restrict the employment options of any team member and applies only to you.

Our team may take before-and-after and condition photographs and notes to document the work, support quality control and staff handoff, and resolve any dispute or claim. These records are handled under our Privacy Policy and are not used for marketing or any public purpose without your separate written consent.

Gift cards and promotional credits are subject to their posted terms. See our Gift Card Terms for full details on redemption, balances, expiration, and fees.

The Site, including the booking flow and customer portal, is provided for lawful use in connection with our Services only. You agree not to submit false bookings, interfere with the booking system, attempt unauthorized access, scrape or harvest data, upload malicious code, or engage in any illegal, fraudulent, or abusive activity. You are responsible for keeping your account credentials confidential and for activity under your account, and you agree to notify us of any unauthorized use. We may refuse, suspend, or terminate Services or accounts that violate these Terms or that pose a safety, fraud, or non-payment risk, and you may cancel your account or recurring plan at any time as described above.

The Site and its content, including text, graphics, logos, the Maid n' Dallas name and brand, and the booking software, are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Site for the purpose of learning about and booking our Services. You may not copy, reproduce, modify, distribute, or create derivative works from the Site or its content without our prior written permission. If you submit feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

To the fullest extent permitted by applicable law, we provide the Site and Services "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or harmful components, or that the Services will achieve any particular result. Nothing in these Terms limits any warranty or right that cannot be excluded under Texas law.

To the fullest extent permitted by applicable law, Maid n' Dallas and its owners, members, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or related to these Terms or your use of the Site or Services, even if advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising out of or related to these Terms, the Site, or our Services will not exceed the total amount you paid us in the 90 days preceding the event giving rise to the claim. These limits do not apply to liability that cannot be limited by applicable law, such as personal injury caused by our negligence.

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Maid n' Dallas and its owners, members, employees, contractors, and agents from any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Site or Services, inaccurate information you provided, undisclosed conditions at your property that caused injury or damage, or your violation of any law or the rights of a third party. This section does not require you to indemnify us for our own negligence or willful misconduct.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, epidemic or pandemic, utility or network failures, labor shortages, acts of government, supply-chain disruption, or unsafe conditions at the property. In such cases we will make reasonable efforts to reschedule the affected Services.

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law provisions. Subject to the arbitration provision below, any court proceedings will be brought exclusively in the state or federal courts located in Dallas County, Texas, and you consent to their jurisdiction and venue.

We prefer to resolve concerns informally. If you have a dispute, please contact us first at wendy@maidndallas.com and we will work in good faith to reach a resolution within 30 days.

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or our Services that cannot be resolved in small claims court will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with proceedings conducted in Dallas County, Texas, or by remote means. The arbitrator decides all issues, except that a court has authority over the enforceability of the class-action waiver. To the fullest extent permitted by applicable law, you and Maid n' Dallas each waive any right to bring or participate in a class, collective, consolidated, or representative action, waive the right to a trial by jury for covered disputes, and agree that claims may be brought only in an individual capacity. Either party may still seek relief in small claims court for qualifying claims and may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

Your right to opt out of arbitration. You may opt out of this arbitration and class-waiver provision by sending written notice to wendy@maidndallas.com within 30 days after you first accept these Terms, stating your name and intent to opt out. Opting out does not affect any other part of these Terms.

By using the Site or Services, you consent to receive communications and to transact with us electronically, and you agree that electronic records, agreements, and signatures satisfy any legal requirement that such communications be in writing. Completing a booking, clicking to accept, or otherwise using the Services constitutes your electronic signature and acceptance. Separate consent governs text messages, as described in our SMS Terms. You may withdraw consent to non-essential electronic communications, but doing so may prevent us from providing the Services.

Entire agreement. These Terms, together with the Privacy Policy, SMS Terms, Gift Card Terms, and the details of your booking confirmation, are the entire agreement between you and us regarding the Site and Services and supersede any prior understanding on the subject.

Severability. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later, and no waiver is effective unless in writing.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

Survival. Provisions that by their nature should survive termination, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, non-solicitation, and dispute resolution, survive termination of these Terms or your account.

Notices. We may provide notices to you by email, text, the customer portal, or a posting on the Site. You may send notices to us at wendy@maidndallas.com or by mail at Maid n' Dallas, 2531 Lazydale Dr, Dallas, TX 75228.

We may update these Terms as our Services change or as required by applicable law. Material changes will be communicated by updating the date at the top of this page and, where appropriate, by email or through the customer portal. Your continued use of the Services after an update constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to wendy@maidndallas.com, by phone or text at (214) 235-5106, or by mail at Maid n' Dallas, 2531 Lazydale Dr, Dallas, TX 75228.