Every standard clean covers dusting, vacuuming, mopping, bathroom sanitization, kitchen surfaces, exterior appliances, trash removal, making beds, and tidying common spaces. We bring supplies and equipment unless you ask us to use your preferred products.
Do I need to be home during the cleaning?
No. Many clients provide a door code, concierge note, lockbox, or other access instruction and go about their day. We send appointment updates and keep your access details private inside your booking record.
How does the satisfaction guarantee work?
If an area included in your booked service does not meet expectations, call or text within 24 hours of the visit and we will make it right with a return touch-up where appropriate.
What's the difference between standard and deep clean?
Standard cleaning maintains a home that is already in good shape. Deep cleaning is the recommended first visit or reset clean because it adds more time for buildup, baseboards, fixtures, bathrooms, kitchens, and detail areas.
How do you price the service?
Price is based on bedrooms, bathrooms, approximate square footage, and any extras you add (inside fridge, laundry, windows, etc.). You see the exact price live as you book — no estimates, no surprises.
What if I need to cancel or reschedule?
Cancellations more than 24 hours before the visit are free. Cancellations inside 24 hours may be charged a $35 short-notice fee because team time has already been reserved. Reschedules are usually free when availability allows.
Are you insured and bonded?
Maid n' Dallas will be bonded and insured at launch, including $1M in general liability coverage. Certificates can be provided on request once coverage is active.
Do you bring your own supplies?
Yes. We bring the core supplies and equipment needed for your visit. If your home has specialty surfaces, preferred products, or product sensitivities, add that note during booking.
Can I request specific cleaners?
Absolutely. Once you've had a team you love, just ask — we'll match you with the same crew for every recurring visit whenever scheduling allows.
How do payments work?
We accept major cards. Your card is authorized at booking to hold the appointment and charged after service is complete. Tips are optional.
What about my pets?
We love them. Note your pet's name on your booking and we'll greet them by name. We use pet-safe products by default and can adjust our approach for shy, anxious, or escape-artist pets — just leave a note.
Who cleans my home?
Maid n' Dallas is Wendy-led and works with trusted cleaning professionals as the team grows. Whenever scheduling allows, recurring clients can request the same cleaner or team for consistency.
Do you charge extra for travel?
Most core Dallas addresses have no travel fee. Addresses beyond our 20 driving-mile primary service area are charged only for the over-radius miles in each direction at $0.75 per mile. The exact amount is calculated automatically and shown as a separate line before you authorize the booking.
Still have a question?
Wendy answers her email personally. Or text the team — usually replies within minutes during business hours.
